Dodd & Co Wealthcare: Know How, Whatever The Financial Landscape

About Dodd Wealthcare

At Dodd & Co Wealthcare we endeavour to provide the highest level of service but there may be occasions where you feel dissatisfied with the service you have received.

If you do feel dissatisfied with any aspect of our service, and would like to submit a formal complaint, please contact us in the first instance, in writing to:

Nathan Glaister, Director

DW 2020 Ltd

Fifteen Montgomery way

Rosehill Industrial Estate

Carlisle

CA1 2RW

You can also call us on: 01228 530913 or email: nathan@doddwealthcare.co.uk

Following receipt, we will acknowledge your concerns and endeavour to put things right as quickly as possible. Carrying out an impartial review of the complaint, we will assess the issues raised and discern whether we have acted fairly within our rights and have met our contractual and other obligations.

We aim to provide you with a full written response within 8 weeks, keeping you regularly updated with the progress of the complaint.

If you are classified as an eligible complainant, and you do not feel that your complaint has been resolved satisfactorily, or you have not received a satisfactory response within 8 weeks, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers.

Information on the Financial Ombudsman Service can be found at their website www.financial-ombudsman.org.uk or by writing to Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Dodd & Co Wealthcare are fully independent and impartial advisers with a wealth of experience.

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Merry Christmas & Happy New Year

Dec 7th 2021

The Partners and staff of Dodd & Co and Dodd Wealthcare would like to wish you a very Merry Christmas and Happy New Year! Our offices will be closed from 12.30pm on Friday 24 December,

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